Acquiring another bank, our Client needed to re-document thousands of client relationships. Within a strict timeline, Atfinity delivered a fully-fledged platform for complex relationships…
Our client is a UK-based FX broker providing a diverse range of foreign exchange products to SMEs and institutional clients. They faced two significant challenges in achieving their growth objectives.
Firstly, they desired to expand their clientele rapidly but were restricted by the amount of people that could increase in their operations and onboarding team.
Secondly, their current customer onboarding process, involving the use of Excel sheets, resulted in a less than ideal user experience for potential clients. For IT security reasons, they prefer to remain anonymous.
In just 21 days, our experienced team of solution configurators implemented a comprehensive
end-to-end onboarding system to enhance operational efficiency and improve the client experience.
The solution includes the following:
1. Initial solution delivered within just 21 days
2. Little expertise in solution design and technical aspects needed from the client since using our fully-managed cloud solution
3. Full KYC/KYB compliance covering all required checks
4. Members of the operations team were productive from the very first day