FAQ
Questions
Functional
Can I provide my own risk assessment?
Yes, our clients have their proprietary risk assessment matrix applied.
Are cases assigned to the relevant approvers based on the risk?
Yes, approval flows can take risk, but also other factors like market area, selected products etc. into account.
How do you ensure maker / checker?
Reviews and approvals are freely configurable and allow for 4-eyes checks, risk based, committee decision or any other custom review flows.
How can I archive onboarding data from Atfinity?
Atfinity provides all collected data and documents for archiving; data can either be provided via API or is uploaded to a server with corresponding meta-data files.
Do you have a document management system?
Atfinity has an out-of-the-box document management system (DMS) for the collection of documents from clients, for the generation of pre-filled documents and for storage during the case lifetime. Some clients also use Atfinity for long time storage of documents.
Can you send emails automatically?
Atfinity uses emails for notifications, as well as for custom emails to clients.
Infrastructure
Do you provide software as a service?
Yes, we can provide SaaS in multiple data locations. Contact us to find out more.
Can I run the software in my private Kubernetes cluster?
Yes, we offer private deployment options in which you can deploy our Kubernetes setup within your own Kubernetes cluster.
Can I run the software in my private cloud at AWS / Microsoft Azure / GCP?
Yes, our private deployment option allows you to run the software with all major cloud providers, as well as on your own Virtual Machines (VMs).
What type of database do you support?
Atfinity does not require any licensed database. Out of the box Atfinity runs on MySQL and MariaDB. Upon request additional database standards can be connected.
Integrations
Can you work with my core banking system?
Yes, Atfinity is very well integrateable with a variety of core banking systems. There are standard integrations to providers such as Avaloq or Finastra. Due to vast experience in this field, Atfinity offers multiple options to connect, including REST-APIs, XML files and integration layer support.
Can you work with my CRM system?
Yes, Atfinity is very well integrateable with a variety of Client Relationship Management Tools (CRMs). Integrations can be done to standard providers such as Microsoft Dynamics or Salesforce, but also to custom-built CRMs
Can I connect my own rule engine?
For some calculations, like underwriting decisioning, clients of us have chosen to connect their existing rule engine into the process flow, which is very easy by setting up custom REST API calls in Atfinity.
Can I connect to custom REST endpoints?
Yes, custom REST API calls can be set up in the configuration interface and without the need to deploy new releases. This enables much faster integration of third-party systems.
Can I connect documents from my archive with Atfinity?
It is possible to add hyperlinks to documents from your archive system into Atfinity or feed in existing documents via API.
How do you check ID documents?
Atfinity connects to Identity Verification providers, such as IDnow to perform identity checks. This ensures that not only the documents are checked but also the liveliness of the person, as well as additional fraud checks.
How does Atfinity ensure high conversion rates for identification sessions?
As a process orchestrator Atfinity can automatically guide users to the most appropriate Identity Verification service depending on selected criteria, e.g. nationality.
Security
Is my data is safe with you?
Yes, we provide secure cloud deployment, as well as private deployment options, where you can set all parameters yourself.
Can I integrate you with my single sign on (SSO) ?
Atfinity connects to your identity providers to authenticate users.
Do you connect to our LDAP?
Yes, Atfinity provides the option to connect to custom active directories (LDAP) both on premise or in the cloud.
Do you support 2 Factor Authentication (2FA)?
Atfinity offers 2FA with Time-base One Time Passwords (TOTP), i.e. most of our clients use Google or Microsoft Authenticator as a second factor.
How often is Atfinity's software security tested?
Atfinity perfoms mulitple independent reviews per year including security architecture and penetration tests. On top of that many of our clients perform independent penetration tests, security reviews and social hacking attempts every year.
How does Atfinity help with FATCA compliance?
Atfinity digitizes FATCA due diligence, reporting, and withholding workflows, enabling financial institutions to efficiently meet their obligations under this complex regulation, particularly for asset managers serving U.S. clients.
Support
Are you ready to support a large bank?
Atfinity is experienced in working with complex organisations. Based on the specific requirements, we either work with implementation firms or enable the client with workshops, training and documentation to do the implementation themselves.
Can you support me 24/7?
Most of our clients work on a standard business hour support schedule. For an additional fee, Atfinity can provide 24/7 support.
How do you support us?
Our clients have 24/7 access to our support tool and start requests from there. Additionally, Atfinity offers a broad range of documentation and videos.
Do you offer an SLA?
Yes, we offer multiple levels of SLA on the software and on the servicing side.
Can you train my center of excellence?
Atfinity provides structured trainings and very practical documentation to enable a bank's center of excellence to configure and integrate Atfinity according to their business requirements.
Use cases
Can you handle trust or compex structure onboardings?
Yes, Atfinity is used by many banks for handling trust onboardings with many involved parties and multi-layer structures.
Can you handle joint onboardings?
Yes, joint onboardings even with mor than 2 people can be handled.
Do you offer corporate onboarding?
Yes, any types of corporates can be onboarded with Atfinity.
Are products like cash, credit / debit cards, deposits, payments or loans covered?
Yes, Atfinity is used for these products and many more. Products and all their characteristics can be configured by the bank.
How do you handle KYC/KYB reviews?
KYC/KYB reviews are either time-based (e.g. high risk reviews every year) or ad-hoc due to transactions, changes in circumstances or other external factors. Existing data can be pre-populated, third-party data is fetched and assessments are auto-calculated; making reviews very fast and efficient.
Can you do perpetual KYC?
Yes, KYC/KYB can start already during prospecting, is obviously part of onboarding and is performed throughout the whole lifecycle. Reviews are performed either periodically or ad-hoc. Together with transaction monitoring systems, adverse media and background check data providers, Atfinity is covering all aspects of perpetual KYC.
Can you support in change in circumstances?
Yes, Atfinity covers changes in circumstances such as beneficial ownership, domicile and marital status changes.
How do you handle fraudulent transactions?
Atfinity works with transaction monitoring partners such as ComplyAdvantage, Hawk:AI or Lucinity to provide a holisitic solution.
How do you identity sanctioned people or politically exposed persons (PEPs)?
Atfinity integrates with data providers such as refinitiv WorldCheck and ComplyAdvantage to perform sanction / PEP screenings.
Do you cover loan origination and underwriting?
Atfinity can be used for full end-to-end loan origination and underwriting or simply just for parts of it – depending on existing systems and the required user journey.
User interface
Can I change the look and feel of the application?
Yes, we have multiple options for customisation; firstly all client documentation will look exactly like your documents. The user interfaces have multiple options to customise with logos and colors. For clients that want to go beyond that they can do this by using Atfinity headless within their own user interfaces.
Can I change the look and feel of the application?
Yes, we have multiple options for customisation; firstly all client documentation will exactly like your documents. The user interfaces have multiple options to customise with logos and colors. For clients that want to go beyond that they can do this by using Atfinity headless within their own user interfaces.
Can I connect Atfinity with my own apps and use it headless?
For clients that have existing user interfaces like an online banking or a portal they can connect Atfinity's rule engine via API. This gives the complete freedom to design the user interface as needed without the necessity to have logic hard-coded.
Does Atfinity support Android and iOS?
Clients of Atfinity use our headless design to connect their Android and iOS apps directly into Atfinity. This architecture allows our clients to update their products, processes etc. without the need to push a new app into the stores.
Functional
Yes, our clients have their proprietary risk assessment matrix applied. Yes, approval flows can take risk, but also other factors like market area, selected products etc. into account. Reviews and approvals are freely configurable and allow for 4-eyes checks, risk based, committee decision or any other custom review flows. Atfinity provides all collected data and documents for archiving; data can either be provided via API or is uploaded to a server with corresponding meta-data files. Atfinity has an out-of-the-box document management system (DMS) for the collection of documents from clients, for the generation of pre-filled documents and for storage during the case lifetime. Some clients also use Atfinity for long time storage of documents. Atfinity uses emails for notifications, as well as for custom emails to clients.
Can I provide my own risk assessment?
Are cases assigned to the relevant approvers based on the risk?
How do you ensure maker / checker?
How can I archive onboarding data from Atfinity?
Do you have a document management system?
Can you send emails automatically?
Infrastructure
Yes, we can provide SaaS in multiple data locations. Contact us to find out more. Yes, we offer private deployment options in which you can deploy our Kubernetes setup within your own Kubernetes cluster. Yes, our private deployment option allows you to run the software with all major cloud providers, as well as on your own Virtual Machines (VMs). Atfinity does not require any licensed database. Out of the box Atfinity runs on MySQL and MariaDB. Upon request additional database standards can be connected.
Do you provide software as a service?
Can I run the software in my private Kubernetes cluster?
Can I run the software in my private cloud at AWS / Microsoft Azure / GCP?
What type of database do you support?
Integrations
Yes, Atfinity is very well integrateable with a variety of core banking systems. There are standard integrations to providers such as Avaloq or Finastra. Due to vast experience in this field, Atfinity offers multiple options to connect, including REST-APIs, XML files and integration layer support. Yes, Atfinity is very well integrateable with a variety of Client Relationship Management Tools (CRMs). Integrations can be done to standard providers such as Microsoft Dynamics or Salesforce, but also to custom-built CRMs For some calculations, like underwriting decisioning, clients of us have chosen to connect their existing rule engine into the process flow, which is very easy by setting up custom REST API calls in Atfinity. Yes, custom REST API calls can be set up in the configuration interface and without the need to deploy new releases. This enables much faster integration of third-party systems. It is possible to add hyperlinks to documents from your archive system into Atfinity or feed in existing documents via API. Atfinity connects to Identity Verification providers, such as IDnow to perform identity checks. This ensures that not only the documents are checked but also the liveliness of the person, as well as additional fraud checks. As a process orchestrator Atfinity can automatically guide users to the most appropriate Identity Verification service depending on selected criteria, e.g. nationality.
Can you work with my core banking system?
Can you work with my CRM system?
Can I connect my own rule engine?
Can I connect to custom REST endpoints?
Can I connect documents from my archive with Atfinity?
How do you check ID documents?
How does Atfinity ensure high conversion rates for identification sessions?
Security
Yes, we provide secure cloud deployment, as well as private deployment options, where you can set all parameters yourself. Atfinity connects to your identity providers to authenticate users. Yes, Atfinity provides the option to connect to custom active directories (LDAP) both on premise or in the cloud. Atfinity offers 2FA with Time-base One Time Passwords (TOTP), i.e. most of our clients use Google or Microsoft Authenticator as a second factor. Atfinity perfoms mulitple independent reviews per year including security architecture and penetration tests. On top of that many of our clients perform independent penetration tests, security reviews and social hacking attempts every year. Atfinity digitizes FATCA due diligence, reporting, and withholding workflows, enabling financial institutions to efficiently meet their obligations under this complex regulation, particularly for asset managers serving U.S. clients.
Is my data is safe with you?
Can I integrate you with my single sign on (SSO) ?
Do you connect to our LDAP?
Do you support 2 Factor Authentication (2FA)?
How often is Atfinity's software security tested?
How does Atfinity help with FATCA compliance?
Support
Are you ready to support a large bank?
Atfinity is experienced in working with complex organisations. Based on the specific requirements, we either work with implementation firms or enable the client with workshops, training and documentation to do the implementation themselves.
Can you support me 24/7?
Most of our clients work on a standard business hour support schedule. For an additional fee, Atfinity can provide 24/7 support.
How do you support us?
Our clients have 24/7 access to our support tool and start requests from there. Additionally, Atfinity offers a broad range of documentation and videos.
Do you offer an SLA?
Yes, we offer multiple levels of SLA on the software and on the servicing side.
Can you train my center of excellence?
Atfinity provides structured trainings and very practical documentation to enable a bank's center of excellence to configure and integrate Atfinity according to their business requirements.
Use cases
Yes, Atfinity is used by many banks for handling trust onboardings with many involved parties and multi-layer structures. Yes, joint onboardings even with mor than 2 people can be handled. Yes, any types of corporates can be onboarded with Atfinity. Yes, Atfinity is used for these products and many more. Products and all their characteristics can be configured by the bank. KYC/KYB reviews are either time-based (e.g. high risk reviews every year) or ad-hoc due to transactions, changes in circumstances or other external factors. Existing data can be pre-populated, third-party data is fetched and assessments are auto-calculated; making reviews very fast and efficient. Yes, KYC/KYB can start already during prospecting, is obviously part of onboarding and is performed throughout the whole lifecycle. Reviews are performed either periodically or ad-hoc. Together with transaction monitoring systems, adverse media and background check data providers, Atfinity is covering all aspects of perpetual KYC. Yes, Atfinity covers changes in circumstances such as beneficial ownership, domicile and marital status changes. Atfinity works with transaction monitoring partners such as ComplyAdvantage, Hawk:AI or Lucinity to provide a holisitic solution. Atfinity integrates with data providers such as refinitiv WorldCheck and ComplyAdvantage to perform sanction / PEP screenings. Atfinity can be used for full end-to-end loan origination and underwriting or simply just for parts of it – depending on existing systems and the required user journey.
Can you handle trust or compex structure onboardings?
Can you handle joint onboardings?
Do you offer corporate onboarding?
Are products like cash, credit / debit cards, deposits, payments or loans covered?
How do you handle KYC/KYB reviews?
Can you do perpetual KYC?
Can you support in change in circumstances?
How do you handle fraudulent transactions?
How do you identity sanctioned people or politically exposed persons (PEPs)?
Do you cover loan origination and underwriting?
User interface
Yes, we have multiple options for customisation; firstly all client documentation will look exactly like your documents. The user interfaces have multiple options to customise with logos and colors. For clients that want to go beyond that they can do this by using Atfinity headless within their own user interfaces. Yes, we have multiple options for customisation; firstly all client documentation will exactly like your documents. The user interfaces have multiple options to customise with logos and colors. For clients that want to go beyond that they can do this by using Atfinity headless within their own user interfaces. For clients that have existing user interfaces like an online banking or a portal they can connect Atfinity's rule engine via API. This gives the complete freedom to design the user interface as needed without the necessity to have logic hard-coded. Clients of Atfinity use our headless design to connect their Android and iOS apps directly into Atfinity. This architecture allows our clients to update their products, processes etc. without the need to push a new app into the stores.
Can I change the look and feel of the application?
Can I change the look and feel of the application?
Can I connect Atfinity with my own apps and use it headless?
Does Atfinity support Android and iOS?
Book your demo today and see why leading financial institutions
worldwide trust Atfinity to drive their digital transformation.
Book your demo today and see why leading financial institutions worldwide trust Atfinity to drive their digital transformation.