Who should get the result? First NameLast NameEmailPhone NumberI have taken note of the information on data processing. The data I have provided will be stored for the purpose of creating and processing my enquiry. ONBOARDING PROCESS How do you bring on new clients? Do you use automations, or do you do it by hand? What problems do you have with the process? Fully DigitalWe use computers for the whole process. It's easy and works well. Partly DigitalWe use computers, but we also do some things by hand. This can cause problems. A Little DigitalWe mostly do things by hand and only use a little bit of technology. This makes the process slow and clients unhappy. Not DigitalWe do everything by hand. It takes a long time and we make mistakes. We want to start using computers. REGULATORY COMPLIANCE How do you make sure you stay compliant? Can you change things quickly when the regulations change? Very AdaptableWe can change things fast when rules change because we have a good system. Kind of AdaptableIt takes us a few months to change things when rules change. It's hard to get everyone working together. A Little AdaptableIt takes us a long time to change things because our computers are old and we don't use enough technology. Not AdaptableWe have a really hard time changing things when rules change. We don't have a good system and it causes big delays. KYC/KYB/AML How well do your KYC/KYB systems work? Do you use a lot of technology to make it happen? What do you want to make better? Highly Integrated and AutomatedOur KYC/KYB/AML systems work really well. We use a lot of technology to make it fast and correct. Partly IntegratedWe use some technology, but things don't always work together perfectly. This can cause delays and mistakes. A Little AutomatedWe do most things by hand and only use a little technology. This makes things slow and we might make mistakes. Not AutomatedWe do everything by hand. It takes a long time and we often make mistakes. We need to make this a lot better. CLIENT DATA MANAGEMENT How do you keep track of client information in different systems? Excellent ManagementWe do a great job keeping client information organized in our systems. It's easy to find, it's secure, and it's good quality. Good ManagementWe mostly do a good job, but sometimes the information isn't shared well between different systems. Basic ManagementWe have a hard time keeping information the same in different places and making it easy to find. This causes problems. Poor ManagementOur information is all over the place. This causes big problems with quality, security, and being able to use the information. CLIENT LIFECYCLE MANAGEMENT (CLM) How do you handle clients from when they start to when they leave? Do you check in and update things regularly? Fully ManagedWe do a great job handling clients from start to finish. We're always updating things and checking in. Kind of ManagedWe have a process, but we're not always consistent. We don't always do regular check-ins. This can affect keeping clients. Poorly ManagedThe way we handle clients is all over the place. This causes problems and makes clients unhappy. Not ManagedWe don't have an organized way of handling clients from start to finish. This means we miss opportunities and lose clients. LOAN ORIGINATION How do you handle loans from start to finish? How does this fit in with the rest of your client services? Fully IntegratedThe way we handle loans fits in perfectly with everything else. It's fast, clear, and always the same for the client. Partly IntegratedThings are somewhat connected, but we still have to do some things by hand. This affects speed and how happy clients are. Separate ProcessesThe way we handle loans is not connected to other things. This makes us less efficient and means we don't have a full picture of the client. Not IntegratedWe do everything by hand and nothing is connected. This causes big problems with our service and makes clients unhappy. INTEGRATION AND SCALABILITY How well do your systems work with new technology? What makes it hard for you to grow? Highly IntegratedOur systems work great with new technology. We can grow and handle more work easily. Kind of IntegratedWe have some problems connecting old and new systems. This makes it a little harder to grow. Poorly IntegratedOur systems don't work well with new technology. This makes it really hard to grow our business. Not IntegratedOur systems don't work with new technology at all. This is a huge problem for growing and changing. RISK ASSESSMENT PROCEDURES How do you check for risks when you make new products or services? How does this fit in with bringing on new clients and checking on current ones? Fully IntegratedThe way we check for risks fits in perfectly with everything we do with clients. We're always thorough and consistent. Partly IntegratedWe check for risks often, but it doesn't always fit in perfectly with other things. This can cause some inconsistency. A Little IntegratedWe don't check for risks very often, and it doesn't fit in well with other client stuff. Not IntegratedWe don't really have a system for checking risks. This leaves big holes in how we handle risk overall. DIGITALIZATION How are you keeping up with the digital world? Can clients do things themselves online? How do you talk to them digitally? Fully AdaptiveWe're totally up to date with digital stuff. We're always improving to give clients what they want and more. Partly AdaptiveWe're trying to keep up with digital trends, but we're a bit slow. This makes it harder to give clients what they want. A Little AdaptiveWe're not really keeping up with digital stuff. We're falling behind our competitors and clients aren't happy. Not AdaptiveWe're really struggling to keep up with the digital world. This is a big problem for our business and how we work with clients.
