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Who should get the result?

ONBOARDING PROCESS

How do you bring on new clients?

Do you use automations, or do you do it by hand? What
problems do you have with the process?

REGULATORY COMPLIANCE

How do you make sure you stay compliant?

Can you change things quickly when the regulations
change?

KYC/KYB/AML

How well do your KYC/KYB systems work?

Do you use a lot of technology to make it happen?
What do you want to make better?

CLIENT DATA MANAGEMENT

How do you keep track of client information
in different systems?

CLIENT LIFECYCLE MANAGEMENT (CLM)

How do you handle clients from when they start to when they leave?

Do you check in and update things regularly?

LOAN ORIGINATION

How do you handle loans from start to finish?
How does this fit in with the rest of your client services?

INTEGRATION AND SCALABILITY

How well do your systems work with new technology?

What makes it hard for you to grow?

RISK ASSESSMENT PROCEDURES

How do you check for risks when you make new products or services?

How does this fit in with bringing on new clients and checking on current ones?

DIGITALIZATION

How are you keeping up with the digital world?

Can clients do things themselves online?
How do you talk to them digitally?

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