Foenix Partners Case Study - Atfinity End-to-End Onboarding Solution

CASE STUDY

Seamless Onboarding for Rapidly
Scaling Commodity Broker

Comprehensive end-to-end onboarding solution for Foenix Partners, enhancing operational efficiency and client experience.

Seamless
Onboarding for
Rapidly Scaling
Commodity Broker

Comprehensive end-to-end onboarding solution for Foenix Partners, enhancing operational efficiency and client experience.

Implemented solution in 21 days

Fully automated end-to-end onboarding

Enhanced client experience and operational efficiency

“As a small firm in the UK it is paramount for us to ensure we deploy systems with efficient processes and strong controls. These solutions must come with flexible parameters to ensure compliance and an ability to respond to evolving regulatory expectations. The Atfinity software solution meets that need at a price point that is tiered for our segment of the industry.”

Andreas Ponce de Leon
CEO of HBL Bank UK

Our Client

Foenix Partners (FP Commodities) is a UK-based commodity broker offering a diverse range of hedging products to SMEs and institutional clients. As they rapidly scale, they needed a solution to efficiently expand their clientele and improve their customer onboarding process.

THE CHALLENGE

Scaling Clientele with Limited
Resources

Foenix Partners faced significant challenges in expanding their clientele rapidly,
improving their Excel-based onboarding process, and enhancing overall client
experience.

Scaling Clientele with
Limited Resources

Foenix Partners faced significant challenges in expanding their clientele rapidly, improving their Excel-based onboarding process, and enhancing overall client experience.

Resource Constraints

Limited operational resources restricted Foenix Partners' ability to scale efficiently, as they couldn't expand their operations and onboarding team to match their rapid growth.

Inefficient Onboarding

The onboarding process relied heavily on Excel spreadsheets, making it cumbersome, prone to errors, and time-consuming, which hindered operational efficiency.

Poor Client Experience

The existing Excel-based onboarding process resulted in a suboptimal user experience, which negatively impacted the attraction and retention of potential clients.

THE SOLUTION

Comprehensive End-to-End
Onboarding System

Atfinity implemented a comprehensive onboarding system in just 21
days, enhancing operational efficiency and client experience for
Foenix Partners.

Comprehensive End-
to-End Onboarding
System

Atfinity implemented a comprehensive onboarding system in just 21 days, enhancing operational efficiency and client experience for Foenix Partners.

Guided Onboarding Journey

The new onboarding journey, complete with KYC/KYB processes, ensures accurate fact-finding, background checks, and proper approval flows, providing a seamless customer experience.

Fully-Managed Secure Cloud Solution

To maximize resource efficiency, Foenix opted for Atfinity's fully-managed secure cloud solution, minimizing their investment of time and effort.

Integrated Automation

The system integrates with SmartSearch for UBO and director detection and Scrive for identification, verification, and signing, making the process fully automated and end-to-end.

THE RESULTS

Efficient and Automated
Onboarding Process

Foenix Partners now benefits from a streamlined, automated onboarding
process, significantly enhancing operational efficiency and client
satisfaction.

Efficient and
Automated Onboarding
Process

Foenix Partners now benefits from a streamlined, automated onboarding process, significantly enhancing operational efficiency and client satisfaction.

Minimal Time Investment

Atfinity's fully-managed delivery and maintenance meant Foenix Partners invested minimal time to implement a suitable solution.

Enhanced Customer Experience

Integrating Scrive and SmartSearch into the onboarding journey provided a seamless and efficient client experience.

Faster Onboarding

The intuitive user journey ensures much faster and more efficient handling of onboardings, supporting Foenix Partners' rapid scaling efforts.

Discover Effortless Onboarding
with Atfinity

Contact us for a demo and see how Atfinity’s comprehensive onboarding solution can
transform your client onboarding process, ensuring efficiency and scalability.

Take Our Quiz

Discover Effortless
Onboarding with
Atfinity

Contact us for a demo and see how
Atfinity’s comprehensive onboarding
solution can transform your client
onboarding process, ensuring efficiency
and scalability.

Take Our Quiz

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