Frequently Asked Questions

Adding or removing an authorized signer will typically require the account holder to go to their respective bank. There they will need to fill out specific forms and provide written authorization to add an authorized signer and just written documentation to remove an authorized signer.

Since authorized signers don’t have ownership status, they typically aren’t held responsible for account debts or overdraft. However, they are expected to act with permission of the account holder and can be held accountable for performing any fraudulent activities.

While an authorized signer can manage transactions on the account, they do not have any ownership rights. In other words, if the owner were to pass away, the authorized signer would not retain their rights to the account. A joint account holder on the other hand can both manage transactions and has ownership status.

Atfinity digitizes FATCA due diligence, reporting, and withholding workflows, enabling financial institutions to efficiently meet their obligations under this complex regulation, particularly for asset managers serving U.S. clients.

Yes, Atfinity is designed to handle even the most complex banking processes, such as onboarding, KYC/AML, loan origination, and client lifecycle management. Our no-code platform allows you to easily configure and automate intricate workflows, approval flows, and risk assessments based on your specific business rules and regulatory requirements.

Atfinity delivers significant cost savings and operational efficiencies by automating and streamlining your banking processes. By reducing manual efforts, minimizing errors, and improving customer experiences, Atfinity can provide a substantial return on investment within the first year of implementation. Our pricing model is flexible and scales with your business needs.

Absolutely. Atfinity has a robust API framework that allows seamless integration with your core banking systems, CRMs, portfolio management tools, and other third-party applications. Our team has extensive experience in integrating with a wide range of systems, ensuring a smooth and efficient data flow between platforms.

Security is a top priority for us. Atfinity is ISO 27001 certified and undergoes regular penetration testing and code reviews. We use industry-standard encryption protocols, and our platform can be deployed on your private cloud or on-premises infrastructure for maximum control and data protection. All data flows are fully auditable, ensuring compliance with regulations.

Atfinity is designed for rapid implementation with minimal disruption to your existing operations. Our team works closely with you to understand your processes and requirements. Typically, the initial implementation can be completed within 8-12 weeks, allowing you to start realizing the benefits quickly.

Clients of Atfinity use our headless design to connect their Android and iOS apps directly into Atfinity. This architecture allows our clients to update their products, processes etc. without the need to push a new app into the stores.

For clients that have existing user interfaces like an online banking or a portal they can connect Atfinity's rule engine via API. This gives the complete freedom to design the user interface as needed without the necessity to have logic hard-coded.

Yes, we have multiple options for customisation; firstly all client documentation will exactly like your documents. The user interfaces have multiple options to customise with logos and colors. For clients that want to go beyond that they can do this by using Atfinity headless within their own user interfaces.

Yes, we have multiple options for customisation; firstly all client documentation will exactly like your documents. The user interfaces have multiple options to customise with logos and colors. For clients that want to go beyond that they can do this by using Atfinity headless within their own user interfaces.

Atfinity can be used for full end-to-end loan origination and underwriting or simply just for parts of it – depending on existing systems and the required user journey.

Atfinity integrates with data providers such as refinitiv WorldCheck and ComplyAdvantage to perform sanction / PEP screenings.

Atfinity works with transaction monitoring partners such as ComplyAdvantage, Hawk:AI or Lucinity to provide a holisitic solution.

Yes, Atfinity covers changes in circumstances such as beneficial ownership, domicile and marital status changes.

Yes, KYC/KYB can start already during prospecting, is obviously part of onboarding and is performed throughout the whole lifecycle. Reviews are performed either periodically or ad-hoc. Together with transaction monitoring systems, adverse media and background check data providers, Atfinity is covering all aspects of perpetual KYC.

KYC/KYB reviews are either time-based (e.g. high risk reviews every year) or ad-hoc due to transactions, changes in circumstances or other external factors. Existing data can be pre-populated, third-party data is fetched and assessments are auto-calculated; making reviews very fast and efficient.

Yes, Atfinity is used for these products and many more. Products and all their characteristics can be configured by the bank.

Yes, any types of corporates can be onboarded with Atfinity.

Yes, joint onboardings even with mor than 2 people can be handled.

Yes, Atfinity is used by many banks for handling trust onboardings with many involved parties and multi-layer structures.

Atfinity provides structured trainings and very practical documentation to enable a bank's center of excellence to configure and integrate Atfinity according to their business requirements.

Yes, we offer multiple levels of SLA on the software and on the servicing side.

Our clients have 24/7 access to our support tool and start requests from there. Additionally, Atfinity offers a broad range of documentation and videos.

Most of our clients work on a standard business hour support schedule. For an additional fee, Atfinity can provide 24/7 support.

Atfinity is experienced in working with complex organisations. Based on the specific requirements, we either work with implementation firms or enable the client with workshops, training and documentation to do the implementation themselves.

Atfinity perfoms mulitple independent reviews per year including security architecture and penetration tests. On top of that many of our clients perform independent penetration tests, security reviews and social hacking attempts every year.

Atfinity connects to third-party softwares via Kerberos if wanted.

Atfinity offers 2FA with Time-base One Time Passwords (TOTP), i.e. most of our clients use Google or Microsoft Authenticator as a second factor.

Yes, Atfinity provides the option to connect to custom active directories (LDAP) both on premise or in the cloud.

Atfinity connects to your identity providers to authenticate users.

Yes, we provide secure cloud deployment, as well as private deployment options, where you can set all parameters yourself.

As a process orchestrator Atfinity can automatically guide users to the most appropriate Identity Verification service depending on selected criteria, e.g. nationality.

It is possible to add hyperlinks to documents from your archive system into Atfinity or feed in existing documents via API.

Yes, custom REST API calls can be set up in the configuration interface and without the need to deploy new releases. This enables much faster integration of third-party systems.

For some calculations, like underwriting decisioning, clients of us have chosen to connect their existing rule engine into the process flow, which is very easy by setting up custom REST API calls in Atfinity.

Yes, Atfinity is very well integrateable with a variety of Client Relationship Management Tools (CRMs). Integrations can be done to standard providers such as Microsoft Dynamics or Salesforce, but also to custom-built CRMs

Yes, Atfinity is very well integrateable with a variety of core banking systems. There are standard integrations to providers such as Avaloq or Finastra. Due to vast experience in this field, Atfinity offers multiple options to connect, including REST-APIs, XML files and integration layer support.

Atfinity does not require any licensed database. Out of the box Atfinity runs on MySQL and MariaDB. Upon request additional database standards can be connected.

Yes, our private deployment option allows you to run the software with all major cloud providers, as well as on your own Virtual Machines (VMs).

Yes, we offer private deployment options in which you can deploy our Kubernetes setup within your own Kubernetes cluster.

Yes, we can provide SaaS in multiple data locations. Contact us to find out more.

Atfinity uses emails for notifications, as well as for custom emails to clients.

Atfinity has an out-of-the-box document management system (DMS) for the collection of documents from clients, for the generation of pre-filled documents and for storage during the case lifetime. Some clients also use Atfinity for long time storage of documents.

Atfinity provides all collected data and documents for archiving; data can either be provided via API or is uploaded to a server with corresponding meta-data files.

Reviews and approvals are freely configurable and allow for 4-eyes checks, risk based, committee decision or any other custom review flows.

Yes, approvval flows can take risk, but alsoother factors like market area, selected products etc, into account.

Yes, our clients have their proprietary risk assessment matrix applied.