DEFINITION
Case Management System (CMS)
A Case Management System (CMS) refers to a digital tool or platform that is used to track and manage case-related information, workflows, and activities across different departments. In the context of banking, a case manager can be used to handle onboarding and account review workflows, customer inquiries, complaints, compliance issues, and service requests, just to name a few.
A Case Management System centralizes case data, making it easier for different teams and departments to collaborate and stay up to date, streamlines workflows and provides a clear paper trail for all cases.
Synonyms
Case Tracking System
Acronyms
CMS
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Synonyms
Case Tracking System
Acronyms
CMS
Examples
A bank has decided to utilise Atfinity’s case manager. When logging into their account, a relationship manager sees the case dashboard that displays all current and closed cases they have access to. Each case will contain information about the client, where they are in their lifecycle, their supplied documents and proofs, comments from other staff members, and any red flags that have been encountered.
This means that the relationship manager can with a single glance get an idea of how many cases are currently being processed, which accounts need the attention of the compliance team, and the workflow of any individual case. If authorized, they can then configure the dashboard or the individual workflows and how they are automated to better suit their needs.
FAQ
What are the core features of case management software in banking?
Case Management Systems typically include a centralized repository for case information, workflow automation options for assigning and tracking tasks, communication tools, and reporting and analytics tools.
How does a Case Management System benefit banks?
A CMS allows banks to enhance efficiency by automating manual and repetitive tasks, ensure compliance through consistent audit trails, and aids in decision-making by centralizing all case information.
How to implement a CMS?
In cases such as Atfinity, our case manager is integrated through our API and typically sits in the middle of your tech stack, helping orchestrate other systems, such as your core banking and CRM system.
Book your demo today and see why leading financial institutions
worldwide trust Atfinity to drive their digital transformation.
Book your demo today and see why leading financial institutions worldwide trust Atfinity to drive their digital transformation.