Related Terms
DEFINITION
Client Lifecycle Management
Client lifecycle management refers to the end-to-end process of managing the entire relationship with a client, from initial prospecting and onboarding through ongoing transactional activity, periodic reviews, and eventual offboarding.
Synonyms
CLM, Client Journey
Acronyms
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Synonyms
CLM, Client Journey
Acronyms
–
Examples
The bank uses a CLM system to streamline processes and ensure a smooth client experience through the entire lifecycle of the relationship.
FAQ
What are the key stages of the client lifecycle?
Main stages include prospecting, onboarding, transacting, monitoring, periodic reviews, and eventually offboarding.
How can CLM improve efficiency and client experience?
CLM provides a 360-degree view of the client, automates processes, ensures smooth data flow, and enables proactive service.
What data is important to maintain through the client lifecycle?
Key data includes KYC information, transaction records, risk assessments, service agreements, and all client communications.
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worldwide trust Atfinity to drive their digital transformation.
Book your demo today and see why leading financial institutions worldwide trust Atfinity to drive their digital transformation.