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DEFINITION

Onboarding

Onboarding is the process of bringing a new client into a business relationship, which includes collecting necessary information, performing background checks, setting up accounts, and ensuring all regulatory requirements are met before the client can begin transacting.

Synonyms

Client acquisition, new client setup

Acronyms

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Synonyms

Client acquisition, new client setup

Acronyms

Examples

A bank uses Atfinity to completely automate their onboarding process. So, when a person wants to submit an application to open a bank account, they can do so quickly and efficiently, as the form reacts to their decisions. For example, if they select that they’re from the UK, only steps relating to UK citizens will be presented.

After providing all of the needed identification documents, the verification process is automatically triggered. In this step, the person’s information is compared to official data to prove that the person is who they claim to be.

Lastly, the onboarding software automatically runs a series of background checks by utilising KYC/KYB and publicly-available lists. This includes sanctions screening, PEP checks, criminal watchlist checks and, in some cases, adverse media checks.

After all of these steps have been performed, the person is assigned a risk profile. If they are considered a high risk, they might be asked for further information or be declined services. Otherwise, their account is opened and the onboarding process is concluded.

FAQ

Key steps include collecting client information, verifying identity, assessing risk, conducting due diligence checks, and account setup.

Onboarding platforms can automate data collection, perform background checks, manage workflows, and ensure a smooth client experience.

Onboarding must comply with KYC, AML, and data protection regulations like GDPR, which require identity verification and risk assessment.

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